Delivery Information

We currently ship items up to a combined weight of 3kg.

  • Orders up to 2kg will be sent via Royal Mail 48 Service 
  • Orders from 2kg up to 3kg will be sent via Courier Service

Any orders exceeding this amount are only available to collect from the shop in person.

Please note: Gleadless Pet Store is unable to offer a local delivery service.

Click and Collect

Gleadless Pet Store offers a Click and Collect service for the Sheffield (S) postcode area. In order to show this option you will need to enter your postcode at check out.

  • Please check our current opening times for eligible collection days.
  • Add products to your basket.
  • Items will be reserved for you when you complete the checkout process.
  • Pay for your goods.
  • You will receive an email when your items are ready to collect.

Returns

We hope you (or more likely your pet) are enjoying your purchase.

However, we have a 30 day returns policy if you are not happy.

If you would like to return an item that is damaged or faulty then please return it to us at the address below for either a refund or exchange of the item and a refund of return postage costs.

If you have changed your mind about an item you purchased from us, then please return it to the address below. We are happy to offer a refund or exchange. However, return postage costs will not be refunded. Please ensure that the item is undamaged, unused and is in its original packaging (if present).

If you are returning an item, please ensure you obtain proof of postage.

Gleadless Pet Store
175 White Lane
Sheffield
S12 3GF